Shipping, delivery and returns
Orders
For products that are in-stock, orders are processed within 1-2 business days before being passed to one of our courier partners for delivery. You will receive a confirmation email from MOEBE once your order has been received, and again when your order is ready to be shipped. Please contact info@moebe.dk regarding shipment of larger quantities.
Shelving System orders currently have a longer delivery time of up to three weeks. You will receive an email when your order is ready to be delivered.
For made-to-order items, payment will be taken at checkout and the item will be delivered when ready. Pease refer to the product page for estimated delivery times.
Shipping destinations and costs
Denmark
Delivery times:
Standard delivery time: 3 to 4 working days
For made-to-order items please refer to delivery information on the specific product page
Shelving System orders currently have a delivery time of up to three weeks
Shipping price:
Orders under 500 kr: 40 kr business delivery / 60 kr home delivery
Orders over 500 kr: Free shipping
For shipments to Greenland and the Faroe Islands please send us an email: info@moebe.dk
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Europe (excluding Norway, Switzerland, Great Britain & Northern Ireland)
Delivery times:
Standard delivery time: 4 to 8 working days
For made-to-order items please refer to delivery information on the specific product page
Shelving System orders currently have a delivery time of up to three weeks
Shipping price:
Orders under €150: €7 business delivery / €8 home delivery
Orders over €150: Free shipping
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Norway & Switzerland
Delivery times:
Standard delivery time: 4 to 8 working days
For made-to-order items please refer to delivery information on the specific product page
Shelving System orders currently have a delivery time of up to three weeks
Shipping price:
Orders under €275: €50
Orders over €275: Free shipping
All prices include duties and taxes, ensuring no additional fees or paperwork are required.
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Great Britain & Northern Ireland
Delivery times:
Standard delivery time: 5 to 10 working days
For made-to-order items please refer to delivery information on the specific product page
Shelving System orders currently have a delivery time of up to three weeks
Shipping cost:
Orders under £220: £18
Orders over £220: Free shipping
All prices include duties and taxes, ensuring no additional fees or paperwork are required.
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We do not currently ship to other countries, but our products are sold in many retailers around the world. You can use our retailer locator to find your closest one.
Duties and Taxes
For orders going to the EU and UK, duties and taxes will be included within the final cost, ensuring no additional fees or paperwork are required.
Returns
Articles bought on Moebe.dk are fully returnable and refundable within 14 days of receipt. If you want to return an item, please let us know within 14 days by filling out this online returns form.
If you have any questions regarding returning an item, please email us at info@moebe.dk.
You are welcome to arrange your own return postage, or we can arrange this for you, with the fee outlined below. Larger items including Shelving System, Modular Sofa, Bed and Dining Tables will have a higher return shipping cost, and we will confirm this with you before booking the shipment. Any cost of shipping will be deducted from the amount to be refunded.
Denmark: 60 DKK
Europe: (excluding Norway, Switzerland, Great Britain and Northern Ireland): €8
Norway & Switzerland: €20
Great Britain & Northern Ireland: £18
As soon as our warehouse has received and approved the goods we will refund the payment to the account used for the order.
Note that the right of withdrawal is annulled if you use the product in a way that reduces the sales value significantly. The goods must be returned unused and in the same condition as upon receipt and in the original packaging. If not, you will receive a refund equal to the state of the item.
Please note that if you organise your own shipping you are responsible for the goods until we receive them, and if an item is broken or lost during shipment you can be held responsible. In that case it is your own responsibility to document the return.
Please remember to include your order number in the return package so we can identify your return.
